GotPermits.com - Frequently Asked Questions About Oversize-Overweight Wide Load Routes and Permits

Following is a set of questions we are frequently asked.  These questions and answers will hopefully provide a quick way for you to get an answer to your question.  If you cannot find what you are looking for here, please feel free to contact our Support group.


Getting Started Questions
  1. How do I get a login for GotPermits.com so I can begin using the site?

  2. Which states can I request a permit for through the GotPermits.com site?

  3. How much does it cost to use GotPermits.com?

  4. What benefits does GotPermits.com offer?

  5. Where can I see the permit rules / regulations / requirements?

  6. Will this site recognize my exemption from permit fees?

  7. What is different between GotPermits.com, New Jersey @ GotPermits.com (nj.gotpermits.com) and West Virginia @ GotPermits.com (wv.gotpermits.com)?

  8. How do I set up an Escrow Account with GotPermits.com?

Application Questions

  1. What is Max Legal Licensed Wt?

  2. My vehicle is legal weight.  Do I still need to enter axle loads and spacings?

  3. After I enter the number of axles, I cannot enter the axle weights and spacings.  What do I do?

Vehicle Routing Questions

  1. Where can I get help on using the map and route selection tools?

  2. If my trip needs to exit and re-enter the state or go through cities within the state, can I get one permit for both portions of my trip?

  3. The analysis of my selected route failed.  What can I do?

  4. Can I get a description of my clearance and/or load failures?

  5. The analysis states that my analysis did not pass.  I select Restrictions and the description talks about parking overnight or limited travel times. What does this mean?

  6. The analysis states that my analysis did pass but encounters some restrictions.  I select Restrictions and the description talks about parking overnight or limited travel times. What does this mean?

  7. How do I save a route so I can use it again later?

  8. I would like to request weekend movement.  How do I do that?

Post-Application Questions

  1. My analysis passed.  Why was I not able to get my permit right away?

  2. Can I change an application after I submit it?

  3. My permit request is not shown on My Permits and I have not received my permit.  What do I do?

  4. I don't know what this status on my request means, and I have not received my permit.  What do I do?

Technical Questions

  1. What Internet browsers does the site support?

  2. There is no map shown when I get to the Routing Page.  What do I do?

  3. How do I solve my problem viewing a Web page or the map for selecting a route?






 

 

 


Getting Started Questions
  1. How do I get a login for GotPermits.com so I can begin using the site?

    Please see the Getting Started page for the very latest information about obtaining a GotPermits.com login.  You can also go directly to the New User Registration Request page.

     
  2. Which states can I request a permit for through the GotPermits.com site?

    Please see the Getting Started page for the very latest information about which states are currently available via the GotPermits.com site.

     
  3. How much does it cost to use GotPermits.com?

    Please see the Getting Started page for the very latest information about the costs to use the GotPermits.com site..

     
  4. What benefits does GotPermits.com offer?

    GotPermits.com is an industry first, providing robust permitting capabilities 24 hours a day, 7 days a week, 365 days a year.  GotPermits.com allows you to:

    - Maintain information about your entire fleet and use that singular set of information to request permits from all the agencies supported by the site.
    - Make requests for more than one agency via a single application process, addressing all permit and routing requirements.
    - Perform your own routing using a variety of different routing techniques.
    - Perform your own job / bid reviews without any cost.
    - Track your job numbers with specific agency permits.
    - Request a variety of reports to assist with your accounting and reconciliation.
    - Pay for any permit with an escrow account or credit card.
    - Receive immediate, system issued permits for most permit requests without having your request wait in a permit office queue for manual processing.

     
  5. Where can I see the permit rules / regulations / requirements for a state?

    West Virginia - Please follow this link.
    Alabama - Please follow this link
    Minnesota - Please follow this link
    Nebraska - Please follow this link
    New Jersey - Please follow this link
    Ohio - Please follow this link
    South Dakota - Please follow this link
    Wisconsin - Please follow this link
     
  6. Will this site recognize my exemption from permit fees?

    No, and you will also be responsible for any convenience fees. You can submit the request to the state if they will authorize the exemption of the state fees, but you will still be charged the convenience fees.


  7. What is different between GotPermits.com, New Jersey @ GotPermits.com (nj.gotpermits.com) and West Virginia @ GotPermits.com (wv.gotpermits.com)?

    Please Note: Logins issued by the NJDOT will only work on the New Jersey @ GotPermits site. If you already have an account with New Jersey and are looking to login you can click here.
    Please Note: Logins issued by the WVDOT will only work on the West Virginia @ GotPermits site. If you already have an account with West Virginia and are looking to login you can click here.

    The New Jersey @ GotPermits site is a system hosted by the GotPermits team for the New Jersey Department of Transportation (NJDOT) for the singular purpose of processing NJ permit requests. The New Jersey @ GotPermits site allows users to request a NJ permit and pay for that permit via credit card or an escrow account SPECIFIC to the NJ site. You can only get a permit for the state of New Jersey through this site.

    The West Virginia @ GotPermits site is a system hosted by the GotPermits team for the West Virginia Department of Transportation (WVDOT) for the singular purpose of processing WV permit requests. The West Virginia @ GotPermits site allows users to request a WV permit and pay for that permit via credit card or an escrow account SPECIFIC to the WV site. You can only get a permit for the state of West Virginia through this site.

    The main GotPermits.com site allows you to request a permit for any state currently supported by GotPermits. The GotPermits site allows you to submit one application, enter payment information one time, and request permits from as many states as you want. Those requests are automatically coordinated with the systems working in / for each specific state. You can pay for permits at GotPermits via a credit card or a GotPermits escrow account that can be used for the purchase of permits from any state available at GotPermits. There are additional fees for using the main GotPermits.com site for the purpose of multi-state coordination and consolidation of company information including permits, accounts, and reporting.


  8. How do I set up an Escrow Account with GotPermits.com?

    In order to setup an escrow account please complete the agreement, which can be downloaded here, and return it to us along with a minimum initial escrow deposit of $500. After the initial deposit, the balance maintained is at your discretion. Escrow accounts can be funded by check or credit card. If funding by check, please reference your Account ID in the check memo. Your Account ID can be found on the account page upon login.

Application Questions

  1. What is Max Legal Licensed Wt?

    Max Legal Licensed Wt is the registered weight of the Power Unit (Tractor or Truck).

     
  2. My vehicle is legal weight. Do I still need to enter axle loads and spacings?

    If the application shows that you need to enter the load and spacing then yes, you must enter them.

     
  3. After I enter the number of axles, I cannot enter the axle weights and spacings.  What do I do?

    If this is the first time that you have used the GotPermits.com process, the truck display feature must be installed.  Notification of the required installation may happen a couple different ways.  First, under the Address Bar (where you enter the URL like http://www.GotPermits.com), there may be an Information Bar with a prompt to install an ActiveX control from Bentley Systems.  Click on the Information Bar and follow the instructions to download and install the control.  This prompt may also appear in the Truck Display box below the axle configuration input fields.  Alternatively, you may be prompted with a security dialog box asking if the software from Bentley Systems should be downloaded.  Accept the download and follow the instructions.

Vehicle Routing Questions

  1. Where can I get help on using the map and route selection tools?

    Please see the Routing Help page for a good overview of these tools.

     
  2. If my trip needs to exit and re-enter the state or go through cities within the state, can I get one permit for both portions of my trip?

    Yes, when using the Picking method, you can use the "Add Additional Trip" option.  When using the Text Description method, you can use the “New Segment”.  Sample instructions follow for a trip that starts on 470 at the Ohio border, goes to 70, and exits West Virginia on 70 at the Pennsylvania border.  The second part of the trip re-starts at the Pennsylvania border on 79 and goes to 68.

    PICKING

    1. Start the picking command.
    2. Select the start of 470 and then pick once more on 470 to establish the direction.
    3. Pick the end of 70. You will have the first "part" of the trip defined.
    4. Click on "Add Additional Trip" at the bottom of the left side column of options.
    5. Select the start of 79 and then pick once more on 79 to establish the direction.
    6. Pick on 68 and end where you need.

    TEXT BASED

    1. Start the text based routing command.
    2. Start on 470 at state border OH
    3. Go to 70
    4. End at PA
    5. Click New Segment
    6. Start on 79 at PA
    7. Go to 68
    8. Continue definition as appropriate.

    There are also videos available on the main page with more routing tutorials
     
  3. The analysis of my selected route failed.  What can I do?
     
    You have several options if your route fails.  First, you can select an alternate route and analyze it.  If it passes, use it.  You can use the Automated Routing option and let the system find a route that can be approved.  Lastly, you can select the option “Request Office Review” and let the state permit technicians see if your requested route can be approved or allow them to find an alternate path for you.

     
  4. Can I get a description of my clearance and/or load failures?

    Clearance and weight failures are graphically depicted on the web page in red and summarized in the analysis status message. However, the states will not allow any more detailed information to be provided.  You can either re-route or submit for office review.

     
  5. The analysis states that my analysis did not pass.  I select Restrictions and the description talks about parking overnight or limited travel times.  What does this mean?

    Your analysis may not pass for the following reasons - vertical clearance failure, horizontal clearance failure, live load bridge analysis failure, and / or a restriction failure.  Clearance and weight failures are summarized in the analysis status message and graphically depicted on the Web page in the user specified failure color, but you cannot get a specific description of the failure.  The restriction text that can be displayed are conditions the state can place on the state highway network that further limit travel beyond the fixed conditions such as clearances and bridge weight limits.  These restriction conditions can be things like construction (temporary closures, lane width restrictions), weather, time of travel, special movement instructions (railroads), etc.  These restrictions can either cause an analysis failure or may just add conditions to a move that can be permitted (see the next question).  If the restrictions cause a failure, you can either re-route or submit the request for office review.

     
  6. The analysis states that my analysis did pass but encounters some restrictions.  I select Restrictions and the description talks about parking overnight or limited travel times. What does this mean?

    You can have a successful analysis but still have a trip that is subject to restrictions.  For example, you do not have any routing failures but may be restricted from moving through a specific area during rush hour.  Those types of restrictions will be shown here and will also be output on the permit document.  This allows you to see the travel restrictions that will be on the permit before you get the permit.  You can accept a permit with the restrictions or re-route or ask for assistance.

     
  7. How do I save a route so I can use it again later?

    On the routing page, select the trip you want to save via the picking, text based, or automated methods.  After you have the trip you want to save, click on the "Save trip for future use" link about half way down in the left hand column of options.  You will then be prompted to provide a "name" for the route and the route will be saved. When you want to use that route again in the future, simply change the "method of routing" to "Loading Saved Trip", click the "Load a saved trip" option (which will give you a list of all the routes you have saved), and then analyze the route.

     
  8. I would like to request weekend movement.  How do I do that?

    West Virginia:
  9. WV updated their rules for Weekend Travel. We have updated our restrictions and rules accordingly at GotPermits.

    If your vehicle is

    • <= 14’Wide and <= 14’6” High and <= 95’ Long and <= 110000 GVW

    You might see this restriction on your permit:

    The vehicle and load listed on this permit may travel from sunrise to sunset on all highways for which this permit has been routed on any of the specified dates.

    If your vehicle is

    • <= 14’ Wide and > 110000 GVW
    • OR
    • <= 14’ Wide and > 95’ L
    • OR
    • <= 14’ Wide and > 14’6” H

    You might see this restriction on your permit:

    Except for the West Virginia turnpike, the vehicle and load listed on this permit may travel from sunrise to sunset on all highways for which this permit has been routed on any of the specified dates. West Virginia turnpike travel is limited to Monday through Friday from sunrise to sunset.

Post-Application Questions

  1. My analysis passed.  Why was I not able to get my permit right away?

    Each state has their own limits to which permits can be system issued.  After one or more of these limits is exceeded, the application must be reviewed and issued by state personnel.

  2. Can I change an application after I submit it?

    Yes, if the State has not begun to process your application, you may edit it.  Go to the My Permits page.  Click on the appropriate Request ID.  You are now recalling that permit request from the state so that you can edit it.  Once you select the Request ID, you need to go all the way through the application process and re-submit the application; even if you are not making any changes.  Otherwise, the application will be treated as an abandoned application. If the State has begun processing the request, then you are not allowed to make a change online and need to contact the State.

     
  3. My permit request is not shown on My Permits and I have not received my permit.  What do I do?

    First, make sure that you have the filter set to “ALL”.  Next, if you click the Request ID you are actually recalling that permit request from the state so that you can edit it.  Should you do this by accident, you need to go all the way through the application process and re-submit the application.  Otherwise, the application will be treated as an abandoned application.  Note:  If the state has already begun to process the application you will not be allowed to edit it.

  4. I don't know what this status on my request means, and I have not received my permit.  What do I do?

    Status Description Definition Action
    Bridge Analysis Required Superload routing was not done on routing page. Please wait for state processing.
    Routing Required Routing was attempted but not able to be system issued. Please wait for state processing.
    Analysis Failed Routing was attempted but route did not pass Superload analysis. State will reroute and may have to send your request to bridge office.
    Ready to Issue Request passed analysis and all information is complete; payment accepted; user chose Request Office Review Please wait for state processing.
    Permit Modified – Extension User requested an extension to travel dates No action needed
    Pending Technical Review or
    Sent to Bridge
    Request sent to Bridge Engineer for review. Please wait for state processing. This can typically take from 12-48 business hours.  If you want to remove this request please notify the State.
    Permit Amended State has amended this permit Contact state for amended permit.
    Missing Insurance Insurance information is not on file with state; required for Mobile home moves in WV If trying to get a Mobile Home permit, contact state to update insurance information.
    Returned For Clarification State needs more information on some aspect of the request Please go to MyPermits to edit your request and make suggested modifications.
    Trip Request Recalled by User User clicked Edit on My Permits page; user is modifying application. You must complete application through the Submit on the payment page.
    User Abandons Application User clicked cancel on payment page If you still require a permit, you must start a new application
    Permit System Issued System was able to issue permit Print/View permit based on selected delivery method
    Permit Voided User requested state void/cancel permit No action needed

Technical Questions

  1. What Internet browsers does the site support?

    Content on the website is best viewed by the following Internet Browsers:
    • Microsoft® Internet Explorer® 6.0 or higher (32-bit only)
    • Firefox®
    • Chrome®

    Some of this website's functionality may not perform correctly and could result in permit applications not being properly submitted if different versions of Internet Browsers are used.  If you have a different version from the Internet Browsers listed above, please visit the Microsoft, Firefox or Google websites and download a more recent version.

    Please see the System Requirements and Troubleshooting page for details.

     
  2. There is no map shown when I get to the Routing Page.  What do I do?

    The routing map has an ActiveX control that needs to be downloaded and installed.  Under the Address Bar (where you enter the URL like http://www.GotPermits.com), there may be an Information Bar with a prompt to install an ActiveX control from Bentley Systems.  Click on the Information Bar and follow the instructions to download and install the control.  Alternatively, you may be prompted with a security dialog box asking if the software from Bentley Systems should be downloaded.  Accept the download and follow the instructions.

    For XP users with Internet Explorer 8

    If you are experiencing difficulties downloading the SUPERLOAD Truck or Map controls, follow the steps below:

    1. From the browser's menu bar, select Tools.
    2. Select Internet Options
    3. Select the Advanced tab
    4. Scroll down to the Security section
    5. Uncheck the option labeled Enable memory protection to help mitigate online attacks*
    6. Select OK

    You can re-check this setting once the SUPERLOAD Truck and Map controls have been installed. If the control is uninstalled for any reason, the above steps will be required to reinstall.

    See the System Requirements and Troubleshooting if these methods described above fail.

     
  3. How do I solve my problem viewing a Web page or the map for selecting a route?

    Please see the System Requirements and Troubleshooting page for details.

     




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