Getting Started
Questions
- How do I get a login for GotPermits.com so I can
begin using the site?
Please see the Getting Started page for the
very latest information about obtaining a GotPermits.com login.
You can also go directly to the New User
Registration Request page.
- Which states can I request a permit
for through the GotPermits.com site?
Please see the Getting Started page for the
very latest information about which states are
currently available via the GotPermits.com site.
- How much does it cost to use GotPermits.com?
Please see the Getting Started page for the
very latest information about the costs to use the GotPermits.com
site..
- What benefits does GotPermits.com offer?
GotPermits.com is an industry first, providing robust permitting
capabilities 24 hours a day, 7 days a week, 365 days a year. GotPermits.com allows you to:
- Maintain information about your entire fleet and use that
singular set of information to request permits from all the
agencies supported by the site.
- Make requests for more than one agency via a single application
process, addressing all permit and routing requirements.
- Perform your own routing using a variety of different routing
techniques.
- Perform your own job / bid reviews without any cost.
- Track your job numbers with specific agency permits.
- Request a variety of reports to assist with your accounting and
reconciliation.
- Pay for any permit with an escrow account or credit card.
- Receive immediate, system issued permits for most permit
requests without having your request wait in a permit office queue
for manual processing.
- Why can’t I order a permit from the login I
am issued?
The administrator account is only intended to allow you to manage
your company information. Once you add a user(s) they can each log
in and order permits. You can do this either through the login
page or through the administrative page by clicking on the login
button for the Current User. Please refer to the Getting Started
Document referenced in the email that assigned your administrative
login.
- Where can I see the permit rules /
regulations / requirements for a state?
West Virginia -
Please follow this
link.
Nebraska - Please follow this link
South Dakota - Please follow this link
- Will this site recognize my exemption from permit fees?
No, and you will also be responsible for any convenience fees. You can submit the request
to the state if they will authorize the exemption of the state fees, but you will still be charged the
convenience fees.
Application Questions
- What is Max Legal Licensed Wt?
Max Legal Licensed Wt is the registered weight of the Power Unit (Tractor
or Truck).
- My vehicle is legal weight. Do I still need
to enter axle loads and spacings?
If the application shows that you need to enter the load and
spacing then yes, you must enter them.
- After I enter the number of axles, I cannot
enter the axle weights and spacings. What do I do?
If this is the first time that you have used the GotPermits.com
process, the truck display feature must be installed.
Notification of the required installation may happen a couple
different ways. First, under the Address Bar (where you
enter the URL like
http://www.GotPermits.com), there may be an Information Bar
with a prompt to install an ActiveX control from Bentley Systems. Click on the Information Bar and follow the
instructions to download and install the control.
This prompt may also appear in the Truck Display box below the
axle configuration input fields. Alternatively, you may be prompted with a security dialog box
asking if the software from Bentley Systems should be downloaded.
Accept the download and follow the instructions.
Vehicle Routing Questions
- Where can I get help on using the map and route
selection tools?
Please see the Routing Help
page for a good overview of these tools.
- If my trip needs to exit and re-enter the state
or go through cities within the state, can I get one permit for
both portions of my trip?
Yes, when using the Picking method, you can use the "Add
Additional Trip" option. When using the Text Description
method, you can use the “New Segment”. Sample instructions
follow for a trip that starts on 470 at the Ohio border, goes to
70, and exits West Virginia on 70 at the Pennsylvania border.
The second part of the trip re-starts at the Pennsylvania border
on 79 and goes to 68.
PICKING
1. Start the picking command.
2. Select the start of 470 and then pick once more on 470 to
establish the direction.
3. Pick the end of 70. You will have the first "part" of the trip
defined.
4. Click on "Add Additional Trip" at the bottom of the left side
column of options.
5. Select the start of 79 and then pick once more on 79 to
establish the direction.
6. Pick on 68 and end where you need.
TEXT BASED
1. Start the text based routing command.
2. Start on 470 at state border OH
3. Go to 70
4. End at PA
5. Click New Segment
6. Start on 79 at PA
7. Go to 68
8. Continue definition as appropriate.
- The analysis of my selected route failed.
What can I do?
You have several options if your route fails. First, you can
select an alternate route and analyze it. If it passes, use
it. You can use the Automated Routing option and let the
system find a route that can be approved. Lastly, you can
select the option “Request Office Review” and let the state permit
technicians see if your requested route can be approved or allow
them to find an alternate path for you.
- Can I get a description of my clearance and/or
load failures?
Clearance and weight failures are graphically depicted on the web
page in red and summarized in the analysis status message.
However, the states will not allow any more detailed information
to be provided. You can either re-route or submit for office
review.
- The analysis states that my analysis did
not pass. I select Restrictions and the description
talks about parking overnight or limited travel times. What
does this mean?
Your analysis may not pass for the following reasons - vertical
clearance failure, horizontal clearance failure, live load bridge
analysis failure, and / or a restriction failure. Clearance
and weight failures are summarized in the analysis status message
and graphically depicted on the Web page in the user specified
failure color, but you cannot get a specific description of the
failure. The restriction text that can be displayed are
conditions the state can place on the state highway network that
further limit travel beyond the fixed conditions such as
clearances and bridge weight limits. These restriction
conditions can be things like construction (temporary closures,
lane width restrictions), weather, time of travel, special
movement instructions (railroads), etc. These restrictions
can either cause an analysis failure or may just add conditions to
a move that can be permitted (see the next question). If the
restrictions cause a failure, you can either re-route or submit
the request for office review.
- The analysis states that my analysis did
pass but encounters some restrictions. I select Restrictions
and the description talks about parking overnight or limited
travel times. What does this mean?
You can have a successful analysis but still have a trip that is
subject to restrictions. For example, you do not have any
routing failures but may be restricted from moving through a
specific area during rush hour. Those types of restrictions
will be shown here and will also be output on the permit document.
This allows you to see the travel restrictions that will be on the
permit before you get the permit. You can accept a permit
with the restrictions or re-route or ask for assistance.
- How do I save a route so I can use it again
later?
On the routing page, select the trip you want to save via the
picking, text based, or automated methods. After you have the trip
you want to save, click on the "Save route for future use" link
about half way down in the left hand column of options. You will
then be prompted to provide a "name" for the route and the route
will be saved. When you want to use that route again in the
future, simply change the "method of routing" to "Loading Saved
Trip", click the "Load a saved trip" option (which will give you a
list of all the routes you have saved), and then analyze the
route.
- I would like to request weekend movement.
How do I do that?
West Virginia :
Any vehicle that does not exceed 14’ wide, 14’6” high, 95’ long,
15’ total overhang (front plus rear), and 110,000 pounds MAY be
eligible for weekend travel. There are two ways to receive
permission for oversize/overweight travel in West Virginia.
First, you can select the option to “Request Office Review” on the
routing page and then enter your request for weekend movement in
the Comments text box on the Payment and Delivery page.
Second, if you are potentially eligible for weekend travel, a
restriction will be printed on the permit describing the
conditions and routes that may be traveled during the weekends.
That restriction is reproduced below:
This vehicle may be (but is not necessarily) eligible for
weekend travel on some or all of the specified routes. Permission
for weekend movement is granted ONLY if the vehicle meets the
requirements listed below for each route specified on this
document. If unsure of weekend travel eligibility on any of the
specified routes, contact the WVDOT Permit Office PRIOR to moving.
Weekend movement is allowed for loads up to 110,000 lbs. on
Interstates and 4-lane roads, up to 90,000 lbs. on US (2-lane)
routes, and legal weight on all other highways, with the following
maximum dimensional limits.
- Interstate and Other Divided Routes
14-6 high, 14-0 wide, 95-0 long, 15-0 total overhang (front and
rear)
NOTE: Interstate and other divided routes are all full or
partially controlled access routes as shown on the West Virginia
Map
- US and Selected Routes
14-0 high, 12-0 wide, 75-0 long, 10-0 total overhang (front and
rear)
NOTE: Selected Routes are WV-2, WV-3 in Boone County, WV-9, WV-10
in Lincoln & Logan Counties, WV-25, WV-29, WV-55 in Hardy County,
WV-61, WV-75, WV-94, WV-127, WV-259, and WV-601
- All Other Routes
13-6 high, 12-0 wide, 75-0 long, 10-0 total overhang (front and
rear)
Post-Application Questions
- My analysis passed. Why was I not able
to get my permit right away?
Each state has their own limits to which permits can be system
issued. After one or more of these limits is exceeded, the
application must be reviewed and issued by state personnel.
For Nebraska and South Dakota, the request is seamlessly forwarded
to the State after the payment page. If the request passes
the State rules it will be system issued. If for some
reason, the permit request is not issued you will need to check
with the State in regards to the reason why.
For West Virginia, GotPermits.com is allowed to system issue permits up to certain
maximum dimensions. After one or more of these limits is exceeded, the
application must be reviewed and issued by state personnel. The current maximum
dimensions for GotPermits.com System Issuance for West Virginia are: 14’ wide; 14’6” high; 100’
long, 150,000 pounds GVW and 10 feet combined front and rear overhang.
- Can I change an application after I submit
it?
Yes, if the State has not begun to process your application, you
may edit it. Go to the My Permits page. Click on the
appropriate Request ID. You are now recalling that permit
request from the state so that you can edit it. Once you
select the Request ID, you need to go all the way through the
application process and re-submit the application; even if you are
not making any changes. Otherwise, the application will be
treated as an abandoned application.
- My permit request is not shown on My Permits
and I have not received my permit. What do I do?
First, make sure that you have the filter set to “ALL”.
Next, if you click the Request ID you are actually recalling that
permit request from the state so that you can edit it.
Should you do this by accident, you need to go all the way through
the application process and re-submit the application.
Otherwise, the application will be treated as an abandoned
application. Note: If the state has already begun to
process the application you will not be allowed to edit it.
-
I don't know what this status on my request means, and I have not received my permit. What do I do?
| Status Description |
Definition |
Action |
|
Bridge Analysis Required |
Superload routing was not done on routing page. |
Please wait for state processing. |
|
Routing Required |
Routing was attempted but not able to be system issued. |
Please wait for state processing. |
|
Analysis Failed |
Routing was attempted but route did not pass Superload analysis. |
State will reroute and may have to send your request to bridge office. |
|
Ready to Issue |
Request passed analysis and all information is complete;
payment accepted; user chose Request Office Review |
Please wait for state processing. |
|
Permit Modified – Extension |
User requested an extension to travel dates |
No action needed |
Pending Technical Review or
Sent to Bridge |
Request sent to Bridge Engineer for review. |
Please wait for state processing. This can typically take from
12-48 business hours. |
|
Permit Amended |
State has amended this permit |
Contact state for amended permit. |
|
Missing Insurance |
Insurance information is not on file with state; required
for Mobile home moves in WV |
If trying to get a Mobile Home permit, contact state to update insurance information. |
|
Returned For Clarification |
State needs more information on some aspect of the request |
Please go to MyPermits to edit your request and make suggested
modifications. |
|
Trip Request Recalled by User |
User clicked Edit on My Permits page; user is modifying
application. |
You must complete application through the Submit on the
payment page. |
|
User Abandons Application |
User clicked cancel on payment page |
If you still require a permit, you must start a new
application |
|
Permit System Issued |
System was able to issue permit |
Print/View permit based on selected delivery method |
|
Permit Voided |
User requested state void/cancel permit |
No action needed |
Technical Questions
- What Internet browsers does the site support?
Please see the System Requirements
and Troubleshooting page for details.
- There is no map shown when I get to the
Routing Page. What do I do?
The routing map has an ActiveX control that needs to be
downloaded and installed. Under the Address Bar
(where you enter the URL like http://www.GotPermits.com), there may be an
Information Bar with a prompt to install an ActiveX control from Bentley
Systems. Click on the Information Bar and follow the instructions to download
and install the control. Alternatively, you may be prompted
with a security dialog box asking if the software from Bentley Systems should be
downloaded. Accept the download and follow the instructions. See the
System Requirements and Troubleshooting if the method described above fails.
- How do I solve my problem viewing a Web page or
the map for selecting a route?
Please see the System Requirements
and Troubleshooting page for details.
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